Thomson Reuters 
is seeking a Manager, Trademark Services to be responsible for a series of services associated with the maintenance and monitoring phase of the IP lifecycle. Key areas of accountability include supervising and facilitating an effective and efficient work flow; aligning employee objectives with business expectations; analyzing and delivering operational metrics; identifying, driving and facilitating process improvements; and leveraging Thomson Reuters tools to coach, develop and mentor team members to perform at the highest level possible at all times.
The Manager, Trademark Services reports to the General Manager.
Areas of Responsibility:
• Provide direction, leadership and accountability for trademark docketers, including monitoring work flow; ensuring adherence to standard operating and quality assurance procedures; driving achievement of quality and timeliness metrics; and implementing changes to operating processes
• Ensure 100% on-time payment of trademark renewals as instructed by clients, securing proof of rights in advance of due-date
• Design and implement programs that provide a distinctive level of service to clients optimizing satisfaction, loyalty and market position
• Develop and enhance relationships with foreign associates and government trademark offices worldwide
• Contribute to the ongoing development of the internal payment processing system including identification, documentation and solution recommendation for functional and design requirements, and creation of comprehensive and successful testing scenarios
• Motivate team members to achieve high levels of performance, including identification of training needs; execution against development plans; application of control procedures resulting in permanent corrective action; facilitating the team’s ability to cope with change
• Identify, collaborate and communicate with colleagues at all levels, including development of implementation plans for IP Rules
• Support the sales process
• Set the strategic direction of the trademark services department
Qualifications:
• BA / BS required
• 5+ years of increasing responsibility managing trademark matters in a law firm or corporate legal department preferred
• Strong, working knowledge of IP industry, including familiarity with US, European and Madrid trademark rules
• 3+ years supervisory experience preferred
• 5+ years of increasing responsibility working with clients via telephone and e-mail required
• Lean Six Sigma Green Belt Certification preferred
• Recent experience developing continuous improvement initiatives including evaluation of current operations, data analysis and implementation of recommended solutions on time and within budget
• Record of success in creating programs that drive revenue and customer satisfaction; ability to interact effectively at multiple levels, in support of customer relationships; demonstrated self-confidence, particularly with client relationships
• Demonstrated ability to manage staff through leadership change with little documentation
• Proven track record as a hands-on leader who understands the urgency of meeting needs across multiple dimensions
• Demonstrated conflict management skills with the ability to build relationships with and influence all levels within an organization
• Energetic, self-starter with ability to break through historical barriers
• Excellent collaboration, communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates and customers
Contact:
Apply by emailing Corby Manes at Corby.Manes@thomsonreuters.com.
Additional Info:
Employer Type: Large Corporation
Job Location: Southfield, Michigan