The following comes from USPTO Director Andrei Iancu:
I know the past week has been disruptive to certain aspects of your usual business with the USPTO. I deeply appreciate your patience and diligence as we restored our PALM database. I also want to acknowledge the many people within the USPTO who worked around the clock to resolve this complex issue.
In the process of getting everything back up and running, we sought not merely to restore but also to improve our PALM operating systems. Among other things we now have enhanced servers and performance optimization, such that the resulting condition is better than it was before the outage.
With services restored, our focus has shifted to minimizing any residual impact on you. I remain in constant contact with our business unit leaders and our Acting Chief Information Officer to address your needs as best we can.
Thank you again for your patience and understanding in the face of these challenges.